If for any reason you are unhappy with your order then please Contact Us as soon as possible.
All of our products are sold with a 14 days
money back guarantee and must be returned to us within 14 days of receiving
them. Returns can only be accepted of products that are unopened, unused and
still in their packaging or with their tags still attached. Currently we are
unable to offer a free returns service.
We will
only accept the returned items in the same condition as we sent.
Please make sure when returning something that
you securely package the item as anything damaged in the post and returned back
to us due to being insufficiently packaged may receive no refund. Don`t forget
to include a note with your order number, name and address along with your
reason for returning inside your returned package.
Please obtain proof of postage from the Post Office when you send your item to
us. It is your responsibility to keep the proof of postage as we may not be
able to process your refund or replacement in the unlikely event that your item
is lost in transit. Any item you have accepted and then return is your
responsibility until it reaches our warehouse.
Once we have received your returned parcel then we will organise
your refund or replacement for you and contact you regarding this.
If your order is returned to our warehouse due to being
undelivered after one attempt or more, or if it is not collected from a named
collection point, you will be charged a re-delivery fee when your order is
dispatched again. The cost will depend on what service you would like to use.
If your order is returned to us and you decide to cancel your
order, up to £30.00 may be deducted from the final refund amount. This is to
cover shipping and administration costs. This only applies to orders that have not been
collected, undeliverable due to incorrect delivery address details or rejected
by Customs.
If you have any questions then please contact
us on [email protected].
Please note that our Returns Policy must be read
in conjunction with our Terms and Conditions. We reserve the right to change
the Returns Policy at any time.